Feedback and complaints

We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

If you would like to make a complaint, please contact our Complaints Manager, Mike Barbour directly at the following contact details:

Tel: 01832 270828

Email: mike.barbour@wringtons.co.uk

You may also complain or give feedback to the local ICB:

By post to:

NHS Cornwall and Isles of Scilly Integrated Care Board

Part 2S, Chy Trevail,

Beacon Technology Park

Dunmere Road

Bodmin

PL31 2FR

If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.

If you’re not happy with your complaint outcome, you can contact the Parliamentary and Health Service Ombudsman (PHSO)

Telephone: 0345 015 4033

or via their website at:

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.